ABC asked:


We have had problems with our refrigerator for a while.

The freezer didn’t seem to be working properly. The ice cream turned “soupy”. The meat in the refrigerator seemed to go bad.

The repair man is here now.

He said the computer chip for the defrosting system was broken.

He showed the accumulation of ice on the back of the freezer. He is using a hair dryer to melt it.

He showed me the computer chip. Said after 6 years anything is liable to happen, just like if a laptop had a problem.

He took out the computer chip and showed it to me. Said he’s sending it in to the manufacturer.

The manufacturer sent his company to my house. It costs $65 for him to walk through the door. Plus, whatever repairs.

What questions should I ask? Is he telling the truth?
By the way, we have a Jenn-Air refrigerator.

Phyllis

CK asked:


I have refrigerator with a top freezer on it and it seems to be broken but the refrigerator portion is maintaining it’s temperature. Is this possible? The refrigerator is outside in the garage. Thanks.

Fernando

pam asked:


I had noticed the freezer part of my refrigerator thawing last week and could hear occaisionally something like a fan sputtering from the back. Yesterday the bottom part started getting warm, and now the freezer is the refrigerator. The machine is 17 years old (Kenmore). Should I call a repairman or get a new one?

Zachary

ABC asked:


We have had problems with our refrigerator for a while.

The freezer didn’t seem to be working properly. The ice cream turned “soupy”. The meat in the refrigerator seemed to go bad.

The repair man is here now.

He said the computer chip for the defrosting system was broken.

He showed the accumulation of ice on the back of the freezer. He is using a hair dryer to melt it.

He showed me the computer chip. Said after 6 years anything is liable to happen, just like if a laptop had a problem.

He took out the computer chip and showed it to me. Said he’s sending it in to the manufacturer.

The manufacturer sent his company to my house. It costs $65 for him to walk through the door. Plus, whatever repairs.

What questions should I ask? Is he telling the truth?
By the way, we have a Jenn-Air refrigerator.

Jon